Wow, where to start? The restaurant upstairs, servers doing best they can. Practically full restaurant but only 2 servers. My friend and I counted 6 tables get up and leave because the never got their food. Table to one side (3 ppl) waited 45 minutes for pancakes and eggs. Got up and left. Table to other side waited 20 mins and no one took their order. Got up and left. Others got up and left because they were tired of waiting for their food. The manager (Dennis I believe) showed NO interest in what was going on and just walked around sluggishly like he just there for a paycheck. My table, 2 ppl, took 25 mins to get coffee and tea. Then additional 15 to take our order. After our order, (Hamburger, fries for me and salad for my friend) took about 30 mins. I guess I should be happy it didn't take an hour like most people. But manager just didn't care! Place is going WAY down hill!