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  • Unbelievably bad experience with the reservation desk. In my 25 years plus of travel, no reservation transaction has ever been worse. We tried booking for part of a wedding block. After asking to speak with a manager twice and being put on hold twice, I got hung up on. It looks like we'll be staying elsewhere. The hotel might be great but if they can't even book a room correctly, I worry about a place where I'm going to spend my hard earned $$$. Customer service here is horrible.
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