I needed a box spring for a king mattress my mother in law gave me for our extra bedroom. I went in and spoke with Sue. She gave me a great price but I wanted to discuss it with my husband when he got back in town. She told me I'd need to pick it up at the warehouse so to save me a trip back to her store I could just call and she'd set it all up for me over the phone. She did and I was in and out at the warehouse w andres assistance. Sue was so sweet and helpful. Also their price was $100 cheaper than sams club so that was nice. I'm really glad I met Sue and will continue to use her store for all future purchases.