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  • I am not sure what has changed at this Applebee's, but it certainly isn't as good as it used to me. On Mother's Day we ordered take out. The Oriental Chicken Salads didn't come with any of their special dressing and we ordered boneless wings - but we got bone in ones instead. My husband called to talk to the manager and he apologized and said he would send us something in the mail. One week later my husband called and the manager said he didn't have any stamps, but it was in the mail now. Three days later we received a coupon for two free entrees with a note to give them another chance. So we went in tonight and the salad was a little brown and it was translucent like it had been cooled too long. It just didn't have the same taste as the Oriental Chicken Salads from the past. My husband's Caesar Salad didn't look very good either. We ordered boneless wings right before their happy hour ended and we asked if we ordered them in time. He said yes, but them we were charged full price instead of half price. The steak my daughter ordered came with shrimp and cheese sauce on it. She didn't order it that way so we had to wait for them to make a new one as she doesn't like shrimp and she has a dairy allergy. They charged for the wrong, more expensive steak but took off 7 for "quality". My daughter liked the steak. It it was very small for the price. It did not look like 8 ounces. The service was extremely slow. It took 10 minutes just to get water after we sat down. The bill finally got straightened out. They took off for 2 free entrees and 7 for making us all wait for them to remake my daughter's steak. The wings were still full price but we just wanted to leave so we just let it go. I am surprised the manager didn't come to speak to us. Especially after we showed the waiter the salad that we couldn't eat. The chicken was good that was on our salads. Also the French onion soup wasn't bad and my husband and daughter said the wings were good. The manager made the $7 "quality" adjustment for the steak but never came to talk to us. Not sure we will be back. The management and wait staff could care less about their customers!!
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