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  • My fiancé and I had been here once before on a whim couple months back. We had received great service, great food. I am pregnant (8 months) and all I have been craving/eating lately is Thai food. We celebrated Valentines Day last night (Sunday) as my fiancé worked Saturday (Vegas-Life)! We decided To go here vs other places because we had had a good experience and of course because all I want is Thai and one closer to home is well "less fancy" Upon entering we waited to be seated which was quick & I was able to pick where we could sit (a lil bit larger table than one just designed for two people) since we had our 16month old daughter with us. It took them a while to get drink orders. I didn't mind because I did notice they were busy. Our waitress arrived right as we got done giving the order for drinks. Drinks arrived promptly. I had ordered garlic basil fries but with (no basil) few other items & Roti Canai. I had loved roti Canai here before so I knew I would love it again. Our order took a while again understandable since they were busy. In the mean time my very active bladder called and I when I got to the restroom I realised the bigger of the two stalls had no toilet paper!!!!! Seriously I don't care how busy you guys get keep toilet paper in restroom & clean it for goodness sake. Upon returning the food had arrived and well the fries had basil on them. Smh. The Roti was undercooked and doughy. Wish I had taken pictures to post!!!!! Our waitress said she will have them redo the fries and roti. I have a 16 month old who was hard enough to keep still the food going in and out of the kitchen was delaying her eating, & my eating. We had friends we had to meet up with after. Roti Canai went back twice and we just gave up. Fries did finally come but had no garlic nor garlic flavouring. Waitress waited till my drink was empty to refill. It was a disastrous experience !!!!! I finally asked if they were busy and they said yes the magic convention was in town. Not an excuse for horrible service can't handle a crowd then please shut down!!!!!! We hated the entire experience and I wasn't shy to let them know. I even had to get up myself to go get napkins because of lack of service. My fiancé wondered if they had a manager on duty since no one had come to apologise for food being sent back multiple times. I told him not one person there looked like a manager and I doubt he/she was there. I was right. He/she wasn't. Upon signing the check and of course I tipped just towards the low end (15%) I was asked was everything good I said NO and we didn't like the food or service. The guy assured me he would pick up our tab next visit....yeah I believed him (not). Safe to say you guys ruined our Valentine's Day dinner for my daughter, my fiancé (who kept apologising for their horrible service to me) and mine. DO NOT GO HERE IF THEY ARE BUSY, apparently the wait staff and kitchen can't handle it.
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