About: http://data.yelp.com/Review/id/hnumCVhIFZ9cIAHd7NlEhg

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About: http://data.yelp.com/Review/id/hnumCVhIFZ9cIAHd7NlEhg Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-09-26 00:00:00 (xsd:dateTime)
itemReviewed	Panera Bread
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	STAY AWAY IF YOU ARE PLACING A CORPORATE CATERING ORDER! Beyond terrible customer service and unprofessional catering manager, Jen. It starts from the top and trickles down when it comes to management and how you play an example of a good customer service. I placed an order online last minute due to a last min request, I went ahead and placed the order, called into the cafe and asked if there was any way they could honor an earlier delivery time than what was given online. The answer was a hard NO, not a let me see if we can try since we are so busy, or any thing attempting to accommodate the request but I understood. An hour later, i get a phone call from Jen, the manager who tells me not only are they NOT going to honor the 12:45-1pm window I selected online but they were possibly going to get it into me by 1:30. I was very irritated at this point because had I known it was going to be even later, earlier in the morning when I placed the call, I would have ordered from another deli that I normally call and they always seem to be able to help me. At 1pm I then get a call from the ""Manager" Jen again, when she mentions that she managed to get our order in by 12:48 exactly and I answered "oh wow thank you for getting it in earlier than you had anticipated". She answered back, "Yeah so we did and just to let you know, we are never going to take an order from you again, we will not honor your orders". She claims I yelled at her and I didn't. I was actually very monotone, but to say I sounded, unhappy and completely dis-satisfied, ABSOLUTELY. There were so many things wrong with my experience from the moment i attempted to have them accommodate me for my order. The worst of it all was the way in which she went out of her way to still deliver it and ban me. To say this was unprofessional and grossly personal is an understatement. I called corporate and wrote an email. I have gone to the extent of writing this so that others are forewarned on how TERRIBLE this store is managed. If you want a store that will partner with you when you need the catering service, this is NOT IT. When you need last minute requests because that is part of the customer service aspects, this store is not it. Luckily we have more options in Ballantyne, this will not be it for me.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Erica

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