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  • Caution to all Food City Shoppers at Southern and Mesa Dr! I've always purchased ground beef from this location and never had problems. Two weeks ago I came home after purchasing ground beef cooked it and discovered there was a needle in the beef. I discovered it after biting in the first bite. I immediately phoned the store they offered to give me a refund on the ground beef and make a complaint. I asked for a corporate number to inform them what had occurred and they gave me a number to a Diane who was a Claims Administrator for corporate. Everyone up until that point was very professional and very sorry for what happened however Diane immediately gave me attitude and her first words after hearing my story were there is no way a needle was in the ground beef. She continued to ask me if I was hurt I stated I was not hurt but that was not the point the point was there was a needle found in my food. She took what happened to me so personal she hung up on me twice. I immediately called the store back spoke with someone else and got her supervisors name also in corporate. His defense for her actions were that she had received numerous fraudulent claims and perhaps I could have been one of those claims. I pretty much stayed calm throughout this whole ordeal up until this point I explained to her supervisor that the courtesy clerks who are children in the stores were more professional than Diane in corporate. Her supervisor went on to ask me what it was that I wanted I told him I wanted nothing but Diane accused me of lying which I was not I was calling simply to inform them of their store having a needle in there ground beef so that it would not happen to others. He said he would talk to her and that was that. These corporate folks need to be educated on professionalism courtesy manners and most of all liability for what is manufactured at their stores. Since then I've never been back I don't plan to go back and have advised all family and friends of what occurred. My new market is El super up the road on Southern Avenue and Stapley Drive. Overall El super market is better with products prices and most of all service.
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