In response to the company's statement
"Our Lease application clearly states that that an applicant will be denied for an apartment/landlord collection."
Yes that is exactly why we applied because there is no outstanding debt or collection and the agency (Yardi) you use is the one who told us they are not regularly up to date so you will need to take that up with them or find a legitimate service to use.
"After the regularly updated records were confirmed, proof that the collection was paid could have been submitted for reconsideration. Unfortunately, it doesn't look like we have received this."
We asked if we could submit the proof from the company stating there was no debt or active collection and we were told no that we have to appeal this with Yardi which would take 45 days and then we could pay again to resubmit, again even though there is no debt.
"a refund has been submitted and will processed on or before the 30 day mark"
Find me any other company or business that processes a holding fee after denying an application or takes 30 DAYS to refund. This is a simple transaction from one financial institution to another that would never take more than 3-7 business days.