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  • I was dog sitting for a friend in the South Scottsdale/Tempe area over the weekend so was out of my usual home area. My small dog was bitten by one of the dogs I was sitting and had a pretty deep wound to the neck. Upon seeing the wound I drove to the nearest Banfield/PetSmart on 4380 N Miller Rd in Scottsdale and the front desk person told me they prefer appointments and as I did not have one, even after explaining the situation, it would be tough to get me in as they were busy. As she was telling me this I was looking for the next place nearby which happened to be the Rio Salado Banfield. I called the hospital as I was en route and Heather put me on hold to see if they could get me in and got back on the line to suggest I head over right away. She was friendly, patient and helpful the entire conversation. Once I got to the hospital she greeted me and lead me to an open exam room. Within a couple of minutes Vet Tech Amanda came in, introduced herself, was kind and patient with my dog while she examined him and eased my feelings of failing as a doggy parent by sharing her own story. Shortly after she left the room, Dr. Pearce entered, introduced himself and was very good in walking me through everything he was going to look at and look for. Once he examined Coco and decided the treatment route he would be taking, he explained everything in detail to me, assured me my dog would be ok and then they were off. The team cared for my dog, cleaned him up and the skill and professionalism Dr Pearce and his team showed from beginning to end left me 100% impressed and grateful. I feel the care me and my dog received was sincere and excellent. Pricing was fair and I would recommend a friend to this location. Thank you Dr Pearce, Heather, Amanda and the team at Banfield - Rio Salado Parkway, Tempe.
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