The exterior of the building is underwhelming in comparison to what they have to offer. It's larger than you'd expect. You wouldn't think that they have 4 levels! I mean I knew there were 2 but had no idea about the other 2. It was like discovering secret rooms! The only thing I dislike is that they don't have a designated place to put your personal belongings. People usually toss their stuff in the middle. I haven't had any issues but some cubbies would be nice.