I'm not a regular Kohl's shopper. I find the women's clothing section too disorganized and overstocked with merchandise and not in a good way. It reminds me of Mervyn's before it closed. There is so many rounders and racks of clothes and I just don't have the personality or patience to search for things like that. I was in the store this past weekend because I received $6 free and I had a %15 off coupon. I remember when the coupons used to be $10. When I receive these I usually just head to the home section for a candle or picture frame. On this day I just bought a shirt. I think the regular price on the shirt was $34 on sale for $19 and with my discount I paid about $13. And that's where I have a problem with Kohls. No way should the shirt I bought have ever been $34 in the first place. Kohl's is not worth shopping unless you have a coupon or coupons to stack. I will admit I have found items online, namely small electronics, previous model, for example, that when stacked with coupons are a great deal.
I've never had any issues with customer service, although this visit I never saw an associate until time of check out. And Kohl's does have a generous return policy.