I had a great experience at Alterations Express!
I nervously procrastinated getting a dress altered for a wedding that I attended on Friday. I kept searching Yelp for an alterations place with good reviews, and the only places that I could find had long waits or were for more custom jobs. I just needed a very simple alteration done. So, I dilly-dallied until Monday (4 days before the wedding) and went to Alterations Express.
I went in Monday to drop the dress off. The girl initially fitting me called one of the ladies back who would be doing the alterations to confirm that the dress was being pinned properly. They made sure that I understood what was going to be done and was OK with it. I paid 30% extra to pick up the dress Wednesday evening. Their typical lead times are 4 days, but you can pay 10% extra for 3 days, 30% extra for 2 days, etc. When I returned, the dress fit more beautifully than I could have imagined. One of the cashiers even remembered me from Monday evening and asked how the dress looked. I was so pleased with their work and the customer service. I'll definitely come back!