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  • This was my first trip to Vegas. I know, hard to believe. I live in Hawaii, so of course I stayed at the Cal. I didn't really have much expectations, since I don't have anything to compare it to. But all my friends told me that the staff were really friendly, and that I shouldn't have any trouble finding my way around town, since the staff would be able to help me out. So it came as a surprise that the people who worked at the bell desk and the bell man (the guy that helps you with the luggage?) were less than helpful. My bf and I had just checked in, and the bell man came up to my bf and said "do you need help with your bags?". nice enough. but my bf didn't hear him and didn't respond, so the bell man says sarcastically under his breath, " i guess not", then walks away. I was kinda put off by his attitude, but thought, well, it's just one guy. Not so. The next day, I went to the bell desk to see if they knew of any transportation options to get to the strip (other than a taxi). the 2 workers there gave me a bored look, as if i had interrupted them from watching the game on tv, and bluntly said to go catch the city bus. okaaaay. thanks? I guess i was under the impression that since this hotel is like a 2nd Hawaii, that the service would be much better. I can overlook a lot of shortcomings at a business if the service is great, but in this case, even though the other amenities at this establishment were fine, I would not stay here again simply due to the lack of customer service provided.
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