The car was great, the customer service was not. A guy named "Lex" seemed to be having the worst day of his life . . .or just hates people in general? I walked over to help my hearing impaired father and saw a charge I didn't understand. The guy seethed, darts shooting out of his eyes: "OK, you were over there, you have no idea what was going on, you just walk over here and join the conversation, you jump in without having a clue." He was practically shaking. I had put my credit card down and knew my dad couldn't hear so I wanted to check things. How about just explaining the charge? He was rude to my father, wouldn't explain anything, a real jerk. Then you have to do your own inspection. And go through two different people like Lex before you get your car. Car was fine. Price was right. If Lex acts like that on a regular basis he should be let go. Maybe he was just having a bad day.