So after my last visit to Jersey Mikes I called them out for serving a sandwich at the end of the night on bread that was as hard as a rock. Just because a person buys a sandwich near closing time doesn't mean they shouldn't have a sandwich made just as fresh as the person buying one when you 1st open the doors for the day. The same night these sandwiches were bought I called them out on it and was told by the night lead staff,"we wrote your name down, come on in anytime and we'll replace your food" Now part of the issue was I should have went back right away to redeem my families sandwiches but instead we waited some time and today they tell me/us that they have no clue what we were talking about and we would need our receipt in order to have the meal replace. The cold part wasn't the fact we were told we needed the receipt, what got me is the fact the man...the lead staffs delivery of the message from the GM "my general manager says you need to bring in your receipt in order to have your meal replaced" and the man walks away behind a closed door before anything could have been said leaving the man at the register to deal with this concern! If that move wasn't escape avoidance, I don't know what it was! There was no need to bring that poor guy into it so All I/we did was walk away and watched from the car to see when we would come back out. As we approached our car you could see him waiting and watching from the window for us to drive off.
WE WILL NOT BE RETURNING THANK YOU FOR LEAVING A BAD TATSTE IN OUR MOUTHS!