Went there on a Monday morning. They had just opened and I was the only customer in the store. I was returning a new, unopened item while I attempted to ask the clerk about their return policy when she answered the phone and signaled to me to hold on a moment (while she takes care of the person on the line-- which turned out to be a stock check for a garment.) When the clerk came back from the stockroom I began asking her once more to explain the return policy when she answered the phone AGAIN! I was beside myself! HOW RUDE! Please take care of customers who are in front of you first and foremost, phone calls can be put on hold, or ignored until you're free. Second complaint is that there return policy is of the worst. I had the receipt for the item -- it was purchased at $28 plus tax but since it was bought over 21 days prior (purchased 30 days ago) I was only able to get a store credit for $11, which was the current sale price + tax. Unbelievable horrible customer service at this establishment. Not to mention all the jewelry and handbags I have purchased there have fallen part. No thank you Francesca's you have lost a customer-- and I have 4 daughters, none of them will be patronizing your stores any longer, either.