Let's start off with the positives: the food here is amazing. It's good quality and to die for. There is pretty much no wait for the food, time it when you go. From time of ordering to service, it was 7 minutes till I had my meal. Sure it's only eggs but the food arrived before the juice did. Always a good thing when you're hungry, which you likely will be because you've been waiting 2 hours to get in.
Everything else is basically a negative:
They do use the Nowait app which can be handy for getting in line while you're still at home. I've used it on a not so busy day and the wait was 30 mins, I was texted in 15 that my table was ready. I sure wasn't as I was still at home. On a busy weekend, during brunch hours, I've been told an hour and showed up exactly an hour in but it was still another 30 min wait.
There is absolutely NO seating area (or standing) when you show up for your reservation. The doorway is jammed and the servers are frantically trying to get through. The hostess will snap at you to get out of the way as you're blocking the menu/coffee/pay station but that is because there is no where else to go. This is a huge problem when the weather isn't nice outside because everyone is pushing in to stay warm. Also sucks for those sitting near the doorway, hope you like strangers rubbing up against you.
The service is not good. Not because the servers are bad but this company is trying to jam as many customers in as humanly possible and the servers are literally run ragged. I completely understand why they are impatient and forgetful but I'm also not here to be treated poorly. They need to hire more staff for the weekend shifts.
Overall the food is great but the atmosphere feels like you're in a Denny's right after church service has ended. No thanks OEB, I'd rather have a relaxed brunch somewhere else than being jammed into tables so small I feel like cattle being herded to the feedlot.