I had been told about this location by my daughter and son-in-law as awesome food. So my daughter, who is recovering from surgery placed the order online. She received her email verification at 2:16 pm with a pickup time of 2:46 pm. I arrived a couple of minutes before scheduled pick up time and was told that they just received our order and it would take 12 minutes. I explained that it was ordered at approximately 2:20 (gave them a few minutes leeway) and that they may want to check their online ordering system since it was reporting erroneous times. I unfortunately left my daughters phone at home with the confirmation email (which I would recommend anyone who does order online), so I could not show them since they seemed a little agitated that I questioned their system. I WILL NEVER go there again. This order was placed not during lunch rush, and there were only 6 tables occupied when I arrived and 4 of them had their food already. Not sure what the problem with there personnel
making the system work efficiently, but besides my daughter and son-in-law, I will give others my feelings here in Henderson and I shall take my future business to Five Guys. At least I have never had a problem with online ordering with them.