We had a problem with an online order so we called and the manager was very nice and told us to come in the following week for complimentary poke bowls. We went in on Thursday night and the staff was kind and helpful. The manager that night looked into it and made sure our experience was good throughout. We ordered half a dozen Fire Lake oysters ($15 @ 2.50 each) and they were delicious and well-cleaned.
The rainbow poke bowl is really awesome. It has salmon, ahi tuna and hamachi which makes a great sampling of the popular fish varieties without the added expense of $5 per additional protein if you go with other bowls. It's a great option if you can't decide what you want!
We had Anika (sorry if I'm spelling your name wrong!) as a server and she was lovely. She added in a few toppings I was craving into the bowl.
Slip ups happen at all restaurants and Hi Tide made up for it and we will continue to visit! This was our fifth time dining here/doing take out in a month so it tell you they are doing something right!