I had used this service a few times and even referred a friend. On the last service I was not happy as I had to ask the girls four times to do the patio and they ignored me until I said I was going to call Lucy. Grudgingly they did it. I texted Lucy and she never got back to me. A month later she asked when I would like to reschedule. I told her I would like different girls this time who LISTEN and thought it was rude of her not to respond. She lied about the girls and said she would email my key back to me since I am not happy with the service. I told her I was fine with service, just not her attitude. You cannot email a key to a regular door, btw, unless you have a device which I do not. It was 9am and she said she would bring the key over. I could not leave the house all day because I no longer trust her.. By 5pm I had to call a locksmith and have the locks changed. She never brought the key back. Rude, dishonest, not accountable and delusional!