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  • I purchased a complete set of appliances for two houses that I was renovating. I would encourage potential customers to do their homework prior to working with their commission oriented sales staff. The sales team is very nice but note that they are always trying to up sell you. Further note that Spencer's has many charges that get tacked onto your appliance purchase. If they deliver an appliance that is not working properly they try to make you keep the appliance and have it repaired under the warranty. If you are successful in returning an item they will not automatically credit your bank card. You need to ask for the credit. Most of the Spencer's issues revolve around their commission sales structure. Unfortunately the head office does not intervene or have procedures in place for protecting their customers. The value proposition is just as good at many competing stores that value their long term reputation with its customers. Therefore, I would recommend avoiding Spencer's unless their deal is too good to pass up and you are an educated consumer.
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