I used to think so highly of this location until today. It wasn't even busy and my boyfriend and I sat for an hour waiting for our food that never came. We did not order "to go." The people who ordered before us already ate and left. We were trying to be polite but I asked where my food was only to be told "Oh we are so sorry." Sorry? If Steve was still there this wouldn't have happened. Management now is a joke! I've been coming here for the past few years but never again. It seems like this joint is being run by a bunch of careless and unprofessional teenagers now. I just asked for a refund and they offered to give me my food free which magically showed up all of a sudden. I told them we will eat somewhere else. Never again. Screw this location.