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  • Terrible experience at Eastern & Ione location today. After driving half hour to get to this location and waiting about 20 mins in line I recieved my order. I requested light ice in my drink as stated on my reciept. My drink was full of ice, I asked the associate who gave me my order if it was light ice he said "did you ask for light ice" I said yes. He handed it back to someone who told a girl "he wants almost no ice" they handed me back a cup with no ice at all. At this point I told him again and he tried to send my drink back again and I just said can I have a cup of ice to solve the issue. After driving off I noticed my container of large fries was not even full. I went back to the location & showed this to the manager Daniel who agreed this is not how it should have looked. He apologized and said they have been very busy but didn't offer me anything to fix this, not even a full container of fries- at this point is was almost 20 mins after getting my food so of course it's all cold by now. I tried to call back 5 times to see if I could get the contact info for the operator and none of my calls were answered. This is not the type of service I am used to at Chickfila after being a customer of several years. Especially not a manager that agrees that my order was incorrect and doent even offer to make it right. I spent over 2 hours driving here dealing with this and driving home. Definitely not worth all of my time and efforts.
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