It really pains me to write such a poor review for 3 Palms, but I have to. We had such high expectations for this place since we love Neapolitan pizza and Shawn Monday. But it just wasn't good.
Let's start with the good points. First, the staff was excellent. They were super friendly and helpful. Our first course was good. We had the traditional meatball with Sunday gravy and it was flavorful and tasty. I loved the ricotta on the side. Also, the chopped salad was quite yummy. It offered a nice mix of fresh ingredients with a dressing that paired perfectly.
Now to the bad. As I said, we love Neapolitan pizza. In fact, we've had it all over the country so we are quite familiar with it. It should have been fabulous if you consider the ingredients used and the oven. The biggest issue was the crust which just wasn't right. The outer edge was dense and tough, not light and airy. The center was crunchy. I can't say I've had pizza with a crunchy center before.
The toppings were a bit better, but not great. The ricotta pizza was lacking ricotta. It was seen on maybe half of the pieces. Then the salami pizza had black, crunchy basil on it. I think that should have been added at the end.
So all in all, not delicious. Perhaps we caught them on a bad night? We also had about three apologies from the manager regarding the slow service which we really didn't care about. I recommend going to Bar Cento in Ohio City or Tre Belle in Bath if you want authentic, delicious pizza. Sorry 3 Palms...I so wanted to love you.