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| - The saga has finished....because I needed to end this BS and move on.
So first off, the store owner responded to my complaints...by blaming me. Apparently it is MY fault they sent the wrong thing, because I sent an email and then followed it up with a phone call...which confused them and made them think there were two orders or something. Which makes zero sense, because two orders were not sent. And the person I was speaking with on the phone responded to the emails I sent with codes to try out....so I have a hard time believing that they were confused by what was going on and thought that the phone order and email order were different.
They also told me they blocked me on instagram because I was body shaming their models. I want to be VERY clear on this. I never once body shamed, or made any comments on instagram about their models. I asked why they were promoting clothing they don't even have in stock on instagram...apparently that equates to body shaming to them.
They also informed me that because they had to mail so many orders to me (3), they were going to start to charge me for shipping. They seemed to forget that I had also been paying to ship items back to them and that I had specifically chosen times when they had free shipping promos taking place to place orders. It's not that they weren't charging me for shipping...it was that I was taking advantage of their own promos. Apparently I can't use their promos anymore, because they have placed an arbitrary rules on how many times you can make a return now. At least for me.
They did not address the code not working.
I responded and expressed continued frustration at their lack of ownership over their mistakes and how poor their customer service continued to be.
Then I did some research and sent another email. Instead of returning the dress I would donate it to Dress for Success. I said this seemed like a better choice than continuing to mail clothing back and forth. My request to them was that they take the would be money they would spend on continuing to mail me clothing and take some ownership for their mistakes and channel it into something good. I asked that they take the remaining $9.98 credit I had and put it towards them making a small donation, either monetarily or a piece of clothing, also to the charity. I stated that their continued neglect for customer service and lack of ownership over repeated problems should be owned up to, but if they wouldn't do it for me, perhaps they would be willing to do so for someone in need. I said that would conclude our business and bring something good out of this ridiculousness.
A few hours later I received an email with a letter of thanks for a donation made to Dress for Success...for the amount of $10 via the store....so my remainder amount I had paid for and Big Sis Closet's contribution of....two cents. Their generosity is astounding. NOW, I don't know that they haven't made their own donation and just not told me of course...I'll let you guys decide whether you want to give them the benefit of the doubt in that regard. But given that they have taken zero responsibility for the continued poor management and customer service, well...I think you can guess what my thoughts are on the subject. No further correspondence was sent from the actual store.
But at any rate, I am donating the new dress to Dress for Success (along with my $9.98) and I am officially done with this store for good. And I sincerely hope that people read this review and think twice about shopping here. The clothes are not good quality, but more than that...I have NEVER experienced such insanely bad management and customer service in my life. Zero regard for their customers, zero regard for their own mistakes, zero regard for taking ownership of...anything! Just excuse after excuse and then turning the blame around on their customers. These people do not deserve your business and quite frankly...ladies you deserve better. Better clothing (I have now purchased 6 items and been dissatisfied with the quality of all of them...loose threads, flimsy, cheap fabric, wrong stitching for the fabric, no lining, incorrect fit for size, etc.) and a greater degree of respect as a consumer.
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