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| - having taken my share of cabs as an adult, i've happily settled on union as a first choice.
i've always hopped into a well-kept, clean, stink-free cab when ordering union. every driver i've had in the past four years has been courteous, friendly, and can tell if they should or shouldn't engage in conversation; i can't say the same for the other, long-running companies in madison.
i am at least acquaintances with more than a dozen drivers, and have heard plenty of stories (anonymous to the passenger, of course) of them going out of their way to help someone to their door, carry groceries, and get blacked-out people home safely; that last one speaks volumes...
in general, when you put your transportation needs in the hands of someone else, you're giving up a privilege, which other reviewers appear to have taken for granted. you put your wallet, time, and safety in the hands of someone else for the convenience of getting to or from somewhere without needing to rely on your own car.
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