We have used Explore Cruise & Travel for 2 cruises now. We have had a pretty great experience so far. The cruises are cheaper than even Costco. The only 2 negative things I would say is...I had a heck of a time canceling a shore excursion that we had booked through the site. When I called the number on the instructions, nobody could figure out which division or entity was able to cancel it. It took 3 or 4 transfers for someone to finally figure it out. The 2nd one is...while looking at the different resorts, it is extremely difficult to use their website and figure out what is what. They need to revamp that part of their website and make it much more user friendly. Otherwise, we have had 2 flawless cruise experiences through them.