The day before my install they called me to verify my order and time for installation. So of course they cut the opening for my sink too small because I ordered an over mount sink, but someone wrote under mount. Jason saw the mixup and acknowledged it but said they could fix it. So naturally when my plumber came to install my sink the space wasn't cut big enough. This was on a Friday so I called and asked to have my countertop fixed because I just want things I pay for done right. I was told they would be out Monday but of course no one called and no one came by. I'm not shocked because this company contracts with ikea.
When dealing with a company that has a large contract it's almost expected that mistakes will be made and no one will care.