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  • I'm indifferent about this hotel. I was expecting more, and a lot of little annoyances would make me rethink booking here again. Room: Very spacious (they're all suites after all) and nice view from the 31st floor. But there's no coffee maker. The window whistled loudly when it was windy and you could hear the atrocious American Idol styled music blasting from the pool area. This is nitpicking, but you could see the wires hanging from the bottom of the wall mounted TV. The lighting was weird and dark. There's no separation between the beds and the living room, so if someone wants to watch TV while someone else sleeps, good luck. Why not put up a retractable curtain between these areas for some privacy and noise control? They have them on the windows. Pool: Kind of gross and needs some serious cleaning. They also need a lot more umbrellas or shaded area in the summer. Duh, I know it's hot, but I still want to hang out and take a dip in the pool. I shouldnt have to fry to death in the meantime or pay hundreds of dollars to rent a cabana. Oh, and you get to listen to competing crappy music from the tree plantar speakers no matter where you sit. Spa: Hits and misses (see separate Yelp review) Food and Bev: Drinks are overpriced and watered down in ALL bars. Food was generally good. Staff: Okay. Check-in lady was very efficient and friendly. Other staff not so knowledgeable. We asked several people where the piano bar was, and no one knew. In fact, some claimed it didnt exist. Well, it does, on the Palazzo side, which they should know. Waitress brought us the wrong drink order and was very, very slow. Staff was generally not knowledgeable about coupons we had as part of our hotel package. Voicemail: No matter how many times I tried to access voicemail, the system would not let me and I had to wait forever on hold to get the front desk to help me out. I had to join some "club" to get fee slot play, so maybe they'll send me discounts on rooms. Maybe then I'd return. But I still like Caesars much better.
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