If I could give this place negative stars I would. Staying at the Marriott in Pittsburgh and ordered from here, based on a recommendation from the desk clerk. I ordered a supreme steak gourmet hoagie without onions due to being allergic. My food arrived within the promised 30 minutes. Unfortunately, upon opening my sandwich, I found it full of onions. I called back and explained my order was incorrect. The woman in the phone said a new sandwich would be sent to me. I meet the driver in the lobby a second time and he assures me my food was correct. Wrong! This time they sent me a steak hoagie, not the supreme one I ordered. My third call was to request my credit card be credited because, I was fed up with trying to get food from this place.
The manager was so disrespectful, referring to me as "honey". He refused to refund my money because I wouldn't dig the sandwiches out of the garbage can and return them to his driver. He expected me to get them out of the trash and go downstairs a third time. I have never been treated so poorly by an establishment.
I worked in the restaurant business for over 20 years. This is not how you treat customers, especially when you don't deliver what is promised.