I usually do not write reviews and even if I do, I never have written a bad review for any place so far. If there was 0 star option, I would choose that. I have been to this place many times since last year and it was fine all these times except my last visit. Since I have been there many times I know that one does not need to take an appointment.. you may have yo wait but thats been fine with me. Last Friday I went there to get my eyebrows & underarm waxing done. The lady who did my eyebrows did a really bad job.. like one eyebrow was visibly thinner than the other one! when I told her that its looking bad instead of saying sorry she goes ' but you wanted it thin!' To top it off she said she couldn't do my underarm waxing as they were busy with other customers. I was so pissed that I paid for the service and just walked out without giving any tip. Later I thought, I should have complained to the manager. Anyway I am NEVER going there again!!!