| rev:text
| - My boyfriend and I decided to eat here for the first time yesterday. We figured it was right next to the theatre, where we were going to watch a movie after, so why not? The dining area off to the right was pretty full, so we sat at a booth in the bar room. At first it looked like only one waiter was serving for the entire bar room. Finally, someone walked out of the kitchen and came up to us to take our drink orders. I ordered water, and a lemon-tini. She came back fairly quick with our drinks, except I was given a tea with lemon... simple mistake, no biggie. We already knew what we wanted food wise, so we placed our order with our drinks- I ordered the boneless stripper wing platter with fries, and my boyfriend ordered a simple burger and fries.
We sit there and wait...... and wait..... finally, 10 minutes goes by and I still haven't gotten the lemon-tini I ordered. I look at the bar and see it sitting up there, and see the waitress standing off to the side watching tv. She glances at my drink, and then walks into the kitchen and comes back out to go over to where the menus are stacked and chats with another server. I get her attention and ask if my drink is ready, and she says, "Oh! I'm sorry, I asked another server to run it for me, I guess they didn't." She of course, as to my guess, grabbed the drink I figured was mine that was just sitting there on the bar.
Uhhh what? You asked another server to run a drink for you, so you could watch the game on TV? Wow.
So then, we wait. And wait....... and wait. By this point we had been there for about a half our. A half hour, for some wings and a burger??
My boyfriend gets up and goes to talk to the waitress, who was again just standing there watching TV. He heads to the bathroom to wash his hands, while she goes to the kitchen to check on the food, and sure enough.... literally right after my boyfriend said something to her and went to the bathroom, she comes out of the kitchen with our food.
He comes back from washing his hands, just as she is setting the food down on the table. At this point I knew our food had probably just been sitting in the kitchen. I tasted a fry, it was hot... ok cool, lets try the wings.
They weren't even luke warm!!! The wings on the outside of the plate were cold. Literally cold, and the ones in the middle were barely luke warm.
My boyfriend bites into his burger, and what do you know??? Barely luke warm.
Our food had obviously been sitting there for a while, for it to have gotten that cold.
He gets the manager, who asks if I want my wings re made, but at this point we don't have time because of the movie time. He said he would give us boxes to take it home, and he would take care of the meals for us. During this time, he was rushed and didn't really seem too genuine about his apology, and he hurried off. The waitress comes with the check, and we see that he only took the wings off of the tab.
Bull crap, we waited a half hour for some cold wings and a cold burger- and you want us to pay for it? Hell no. So I told the waitress flat out I wasn't going to pay for cold food.
She comes back with the revised tab, and I paid for the drinks. The manager comes back and gives us two $10 vouchers to visit any Native Bar & Grill. He then took the time to actually apologize, and seem sincere. I told him that this was our first time visiting. I've worked in the service industry for 7 years on and off, and was not impressed. He apologized again, and we went on our way to watch the movie.
IDK what the deal was, the bar area was not that busy, while yes the dining room was, but that does not excuse cold food and a lazy waitress who just wants to watch TV.
We won't be going back to that location.
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