About: http://data.yelp.com/Review/id/hiFjtrhCoJ6G3tdwzy5VAQ

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About: http://data.yelp.com/Review/id/hiFjtrhCoJ6G3tdwzy5VAQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2012-04-04 00:00:00 (xsd:dateTime)
itemReviewed	Center For Dermatology & Plastic Surgery
http://www.openvoc.eu/poi#funnyReviews	2 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	17 (xsd:int)
rev:text	Customer service is not a focus of this office. Staff behind the desk aren't happy when they greet you and they definitely do not appreciate when it's 20 minutes past your appointment time and you ask them when you'll be seen. Nor do they appreciate it when it's 45 minutes or 60 minutes past your appointment time and you, again, ask what gives. The nurses generally are fine once they escort you in to a room, but they don't exactly provide a warm and welcoming experience. I've been going here for over a year, and just about every single time I call and need to speak to a nurse, I have to re-explain my question or issue multiple times. Often I'll be put on hold after I've explained my problem and then someone else will pick up and have no idea why I've just been transferred to them. You can't ever speak directly to a nurse without first leaving a message. Then, you're not guaranteed a call back the same day even if you call first thing in the morning. Hours are 9-5 and they have "extended hours" until 6pm on Wednesday. How thoughtful! Twice I have had prescriptions sent over to my local Walgreens, gone to pick it up, and it wasn't there. Generally, no one takes responsibility for issues like this. Every time I call and speak to a nurse they never introduce themselves, so I find it challenging to establish any kind of relationship. There was one nurse, however, that went above and beyond for me, and because of that I feel better about continuing as a patient here. It's clean and a great location, but if you're looking for a home-y derm's office where they know you and actually care about you, this is not the place.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Dana

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