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  • Chick-fil-A, what has happened? I thought you prided yourself on great service? Well, this location needs some help. I will say that they do a great job when they are slow, but boy when they are busy, they fail to keep up. Severely. I've never had the same issues at other locations. Today, I ordered through the mobile app, which I have been doing for some time now. It's typically faster than waiting in line, and I have a very short period for lunch. For those of you who do not know, the mobile app lets you know when you're order is ready, but just Iike all the other dine-in orders, you get a table marker and they bring it out to you. WELL, this is now the third time I have waited at least 5 mins (if not more) after the app says my order is ready for them to bring it out. After 5 minutes of patiently waiting, I decided to go up to the counter and check on it. Lo and behold, it is just sitting on the counter getting ignored while other orders are being brought out. Not sure if I'm cursed, but I reiterate this is the THIRD time my order was ready and just got ignored. The cashier today said "I think they were looking for you but didn't see you", but no, I was watching; they never came out with it. I'd understand if this was the first mishap, but I felt obligated to write a review as this is the THIRD time this has happened. Third time's a charm, eh? FYI - I write this as I am having to scarf down my food at my desk while my boss isn't watching - wasn't able to eat at the restaurant bc it took too long to get my food.
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