I'm giving it 3 stars simply for the yummy frozen yogurt and toppings.
Nothing to do with the staff whatsoever.
Unfortunately, this is the closest location to me so if I need to satisfy my frozen yogurt craving, I need to go to this location.
I've been here 3 times and all 3 times I get the same staff member (a woman) and she is always crabby with a smile.
The first time she scolded us for coming before the opening hours. We didn't realize it was open at 11am and we showed up at 10:30am. But we weren't upset. We just chatted on the patio while we waited. So when she finally opened the doors, she basically treated us like children when it was really unnecessary. And honestly, I'm not sure why she doesn't at least start the yogurt at 10am because when we finally got through the doors at 11am, the frozen yogurt was still churning...so in actual fact you can't get actual FROZEN yogurt until 11:30-12.
And she wasn't even helpful with my groupon. I understand I paid $5 to get $10 worth of yogurt, but 1) I had to pay for tax (which is fine) and 2) she didn't tell me I only spent $9.12 worth of the $10. I realize that isn't a lot, but its a few extra toppings!
I find the Markham location staff so much more friendly and helpful.