This is the worst customer service ever received from any high end car dealership. Purchase a brand new vehicle and ran into a problem with it which several times after having taken the vehicle in for inspection, they cannot and will not do any more to assist with a vehicle they SOLD TO ME WITH AN OBVIOUS ISSUE. Please do not purchase anything here as their customer service is terrible when you encounter any issue with your vehicle, even if you're within your warranty. My second time bringing it in, they called to tell me they will not put it through the car wash since t was cold out -why not wash the vehicle and let stand dry for a couple minutes before parking it outdoors? Just horrible customer service and reliability and I will no longer return to Pfaff Audi for future purchases. Once you make payment for your vehicle, it's basically GOOD LUCK to whatever happens to your vehicle next, in other words, you're on your own.