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  • Wish I could give ZERO stars. This place is horrible. We've been several times, hoping it will be better, but it never is. I'll summarize our experiences into one review. First, the bar has been out of product. I don't drink, but our friends do, and there were two different drinks the bartender couldn't make because they didn't have ingredients they usually have. Never said he was sorry. The Guacatony...there's something really wrong here. It always tastes acidic, like there's a preservative to stop it from turning brown. I don't know, but how do you mess up guacamole?? However, the thin "pizza" with the guac is good....We usually get thin crust pizzas. They are always burnt (crispy, ok, burnt, not ok). The toppings are dried out and the sides are black. That type of burnt. In addition, we show our server and the manager we barely got the toppings that came with our pizza. I even lifted up the cheese to show her how naked our burnt pizza was. The servers are apologetic, but when he/she sends over the manager, the customer service ends right there. She asks "What can I do? Do you want another pizza?" We say no, we don't want to wait another 30 minutes when our friends are finishing their meal. We showed her our burnt and toppingless pizza, and showed her we are only eating the middle pieces, and still got charged for the whole pizza. Our whole party told the manager we won't be back for a long time because this keeps happening. She just said, "Sorry. Can I do anything?", but didn't offer an appetizer or dessert, or anything for our next visit to bring us back. We said, "Well, we shouldn't have to pay for the whole pizza since we couldn't eat most of it." She gives a big sigh along with, "I guess I could refund you and re-charge you." OMG, forget it if you're going to be that put out making a simple customer service gesture. It was like, ok, you customers who just spent over $100--don't come back. Bye Felicia! What they need to do is take some initiative and make the effort to keep customers. It's over priced. Poor management. Food quality has gone waaayy down. Go somewhere else.
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