A Waste of a Day for me and my garage door !! They provided No follow through on their promises. I called A Always Open today in the morning and the friendly individual said Yes he would send out either his son or another worker out to our house by 5 pm. At 5 pm I called and asked when they would be out out and I was informed I was next on the list to be serviced so it would be by 8pm. At 10pm I called again to ask if they were on their way yet ... but I had to leave a message. My phone call was returned within 30 minutes apologizing for the mix-up in the schedule and he stated he could send someone out. But now it was after 10 pm. After waiting for 5 hours it is hard to have any confidence that anyone would eventually show up. The only positive experience I had was that I was called back. Bottom line: After three phone calls he still had no idea where I lived or my name - WOW - now that is service with a smile :(