I really hate posting this because I normally don't write reviews but Global really disappointed me. It's one thing to make people wait more than an hour (2 hours in our case) for a meal but it's another not to recognize that your customers were upset. We literally left our desert uneaten and left our appetizer on the plate because it was served cold. Our waitress seemed extremely shy and not attentive. The chef did come out and speak with us and said they would work on the issues in the future but really did not apologize or offer to remove the plates from our bills. I really wanted this restaurant to be good. I like the atmosphere and location but I cannot stand poor customer service. Every restaurant makes mistakes, the key is to recognize them and to keep your customer coming back. In my case, this restaurant do not meet our expectations.