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  • Just had a profoundly negative experience. My local store is running a hatch chile promotion. My whole family being from New Mexico bought about 10 boxes and had them roasted. I was driving around and delivering the boxes to my family members when I found out that about half of the boxes we ordered were mild not the extra hot we had asked for. I called my local store and was assured that I could just bring the boxes in and exchange them for the xtra hot we had intended to buy. So I drove them chili all the way across town to my neighborhood Smiths. When I got them to this store I was told that they would not exchange him and that I would have to take them all the way across town to the original store that's a 41 minute drive one way. This is not a great example of customer service Smith's you can do better than this
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