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  • I rented a car here last week. I waited in line for 20 minutes to get my car and was given a 2011 Toyota Corolla that had seen better days. On the 3rd day, it began starting kind of slowly and making a noise. On day 4, it wouldn't start due to a dead battery. I called the '24 hour roadside assistance line' and after asking me what I had done to make the battery die (this is my fault how?), they told me that the only option I had was to get it jumped and drive 1.5 hours to the airport location for an exchange. At the counter, I waited 15 minutes to talk to someone and then she also wanted to know what I had done to the car AND she wanted to know why I didn't fill the tank before returning it. Because once I got a jump, I couldn't turn the car off?? They did give me a newer car that time but when I returned it somehow I was charged $16 for fuel. I wasn't able to talk to them at the airport because I didn't have time to wait in the line again so I called the 1-800 number and they told me I could mail them my gas receipt(??) or I could call the counter at PIT. I tried calling there twice but kept getting full voicemail boxes until I was put on hold for an estimated 9 minutes. I give up. Do not rent here! So, I just saw an article that says they started automatically charging you for fuel if you drive less than 75 miles! Though that was supposed to start on 7-15 and I returned my car on 7-14. AND you'd think that ONE of the Hertz employees that I talked to would have known about it?? http://consumerist.com/2015/07/14/hertz-now-requiring-rental-customers-to-provide-refueling-receipt-for-trips-under-75-miles-or-pay-14/
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