Wonderful experience considering no one wants to have physical problems or health issues. Unfortunately, my husband has had to stay at The Heights sub-acute care wing twice in the past 6 weeks. He resided here for over 15 days. Each time he was treated with respect and compassion by every member of the staff. I can honestly say that everyone was attentive, kind, thorough, pleasant and professional. From the housekeeping staff, the CNA's, Nurses (especially Roberta and Susie), physical therapy folks (special shout out to Ed), to the casemanger and social workers. Really awesome people. If folks remember that this isn't a hotel but a medical facility with many patients, I think many of the negative complaints would disappear. I will highly recommend The Heights of Summerlin.