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| - FOLLOW UP..........Since my last post I have been called in to the office, by ROSLYN SAUL VALENTINE's staff, Bob, only to be made to conduct my business on the sidewalk! I was offered a cheque in my common law husbands name. We didn't pay by cheque, WE PAID CASH!!! and we want our cash back! We DON'T trust her. She is NEVER in her office, and they ALWAYS keep their door LOCKED. I have attempted to have this matter settled NUMEROUS times and this unprofessional, immature avoidance of the inevitable is equivalent to a tantrum by a unpolished woman pretending to be something she isn't in a world that she, quite simply is not well suited for. Customer Service.
This whole outfit is SHADY!! Last week Bob told me he quit...he's still there this week, and she is STILL in hiding?? Last week Bob tried to tell me that she said, "it's now too late to get my money back, because it's been more that 30 days". I told him BULLSHIT, I WANT MY CASH!! Today they try to send my husband the same cheque I refused a month ago in the mail with a letter trying to critizing me and then telling him not to come into the office to talk about this letter or any other business!! She included a copy of my previous post of their business ethics...like he wouldn't know!??? Shame!
Inside the letter, with the cheque were Merv's tax papers that should have been returned to him when I picked his WRONG taxes up, which is what started this whole mess off in the beginning, they did Merv's taxes wrong, and when I returned to the office to say something, Bob was about to fix them, when ROSLYN SAUL VALENTINE jumped in with insults about whether I had even finished high school, and went on to call me a welfare *itch, I replied, ``never mind fixing the taxes, I`ll take my money back!`` She didn`t like that. I don`t lose my cool too often, but this ``woman`` and her dog are both the nastiest things I have met in a LONG time. This ``woman`` SHOULD NOT be in the service industry, and that dog is not trained or suited for the public! Then she spent the next TWO MONTHS avoided me!!!
To my defense I am college educated, and have worked ALL my life. I am presently disabled with a service dog, that was attacked by ROSLYN SAUL VALENTINE`s untrained dog, when we entered the business, and during our stay. I live on WSIB after a car accident while working at Canada Post, I suffer with a broken neck, and a ripped rotator cuff. I also collect a widows pension. I am small, but she picked on the wrong little old lady this time!!
I want this situation rectified with CASH in my HAND!! I DEMAND an APOLOGY from this "woman". An apology for how she treated me originally AND for how she has continued to abuse me by not dealing with this situation in a professional and timely manner AND now AGAIN for sending a letter to my own home criticizing me to my own spouse!! And the LIES!! The absolute NERVE. I have this woman on video!! I have her staff on video!! Lying to me!! Telling me the taxes had been sent two days ago and I couldn't get the taxes or my money back!!! Then I was called back into the office to and asked to sign papers AGAIN to RESEND the taxes the WERE NOT sent, and this was done in THE LAUNDRY MAT!!! Beside their business while I'm attempting to complete my laundry!! I have on video them telling me ALL my documents had been returned to me, this week I receive a cheque in the wrong name (AGAIN) with ALL MY DOCUMENTS!!!! DO NOT TRUST THIS COMPANY. THEY DO NOT KNOW THE TRUTH!!! Only accept cash for any refunds the you deserve as they are obviously a NOT TRUSTWORTHY. This Branch is TERRIBLE but I believe they must be a reflection of the WHOLE COMPANY as the company is ALLOWING such a person to treat THEIR clients so disgracefully and use their name without ANY intervention or reprimand, and that is paramount to condoning the behaviour. If this situation wasn't handled within one month the Head Office should have stepped in and MADE SURE it was dealt with. I think she is avoiding having to APOLIGIZE to me! How small is that? Won't PAY me the CASH they OWE me, or give me the apology I deserve. Small people, Small company. Save YOUR money GO SOMEWHERE ELSE....ANYWHERE ELSE!!!
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