They are understaffed.
This place is located in a plaza and you really have to drive around in the plaza to find it. It's a small hall in the wall.
We walk in and no one greets us, the hostess is taking an order over the phone.
We sit ourselves.
Five minutes later we get the menu. We give our appetizer, food, and drink order another 10 minutes later because no one would come by our table.
The phone seems to be ringing every 5-10 minutes and it is apparent that people are waiting for their take out.
Appetizers come out one by one, probably 20 minutes after we ordered them.
My gf gets her beef satai probably 20 minutes after the appetizers.
I get my pork chow mein probably 30 minutes after I we got the appetizers (40-50 minutes after I ordered it initially).
The food was good, but we spent a good amount of time just waiting for it to come.
I probably would not come back here... they really need to get more cooks/waitresses..