What a bagel is to bagels and cream cheese as to what Leonardo Di Vinci is to art.
It's seems like they've perfected the combination of food, service and quality to create a perfect formula for success.
From my understanding to visits all across town, they are not all built equal - meaning that some of them are franchises (and quite frankly - those franchisees cut a few corners). The main locations that I go to held by the owners of the company are absolutely exceptional.
This particular location is busy - like crazy busy - all the time. Fresh tasty bagels, delicious creamy cream cheese, warm breakfasts, cream cheese/egg salad plates all for a very reasonable price for what you get.
Their coffee is bottomless and it is delicious. I've been coming here for years and will continue to do so.