I had a good experience. I went there to get my eyebrows done, and I was given a consultation, and told straight out that my botched eyebrows needed to grow a bit more before we could fix them. I was given a quick tutorial how to fill them in and how long to wait for them to grow in. All my quizzing Qs were answered re: lash ext and lash perm as I am very pale as is my hair. Can't wait to go back for my tints and perms!