Ordered two large drinks, one with tapioca and one without. As an elite member, I wanted to redeem my free drink earned from purchasing 10 drinks prior.
I was advised by the cashier that according to the store owner that only the cheaper drink of the two could be redeemed. This seemed pretty ridiculous to me as the Chatime website clearly states that you can redeem any large drink with any toppings and a pastry under $3 (which I also never received at this location). When I explained this to the cashier, all he did was nod his head, said "okay", and began serving next customer. It's really not a matter of $0.50 difference, but it goes to show you how "cheap" this owner is and how much they value their customers