This store badly needs better internal communications. Went in on a busy Monday to get a rear tire patched/fixed. Told it would be 2 hours. Made sure they had MY cell number. Walked a block away to eat some lunch and browse stores.
Came back 2 hour later ... saw mechanic putting drivers rear tire on. So stood by until he noticed me and said he put the spare on as it couldn't be fixed with 2 holes close together. I say, "so I need to get a tire?" He said, "They called you, check inside. I checked my phone i had not received any call. I stepped inside as a text message popped to say, my cube was ready for pickup! I said, "I'm here about the blue cube." to the lone fellow behind the desk. He went out to the service area. Came back with a printed receipt saying "tire repaired no charge". He told me it was ready to go. I'm now thinking ... maybe the mechanic was mistaken. Possibly thinking that I own a different vehicle?
I step back outside ... my cube is rolled out on the drive ready to go. I jump in and leave. It's riding funny, check tire pressure light is on still and something is banging against my back seat. Pulled over in a shopping center right away ... to find... my donut spare is on the passengers rear. My bad tire is upright in the trunk space flopping between the rear seat and door with ever single move.
I called my husband at his work having already wasted 2 hours. He said, "I'm not thrilled how they treated you, go home and head to Costco in the morning."
Discount did leave a phone message for MY HUSBAND on the HOME landline. "Wayne call if you have questions." So very vague.
Now have 4 new tires from Costco.