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  • This time ZERO stars. In response to the owner, First of all, the person who helped me was a middle aged, possibly mid 40's man who seemed either Iranian or of middle eastern descent. Your blatant denial of said incident just shows that you are unwilling to even acknowledge what happened. Clearly you cannot handle criticism well. Second, there were no price tags when i went. If there were, i would've seen them and no questions would have been needed. Third, i was annoyed because of the attitude your worker gave me. I asked a simple question. "How much is it per each macaron?" Keyword: EACH He disregarded my question entirely and said 6 for 12 dollars. That does not answer my question. Furthermore, he raised his tone of voice at a potential customer when i had asked him for the price of ONE macaron. You seem confident in your customer service skills, yet i have been berated by your employee. Nice going. Fourth, YOU are supplying YOUR macarons to the public. Nobody made you choose Dufflet as your macaron supplier. That is YOUR choice and decision. As a result, customers have a right to complain about YOUR macarons. It is funny that you seem to blame Dufflet for the macarons, yet you continue to buy them and sell them at your store. The owner does not have any principles of customer service. Denial and refusal of the entire incident does not mean it did not occur. This is business. You do not simply pretend it didn't happen and expect it to go away. You were also accusatory and claimed that this incident was made up by me. Great customer service skills. Really! You are amazing. I had wondered how a cafe with such great concept and potential can be wasted by having second rate employees with a terrible attiude, but it seems like even the owner cannot grasp simple hospitality principles whilst claiming to provide good service to customers. Your response proved my point succinctly. Congratulations!
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