I'm not sure what in the world was going on tonight, but it was terrible. Ordered on the phone and was told 15 minutes before my order would be started. No problem. I showed up at 20 minutes figuring on a few more minutes wait. The line was almost to the door. I walked to the pickup area and was told they were waiting on the fries. I noticed the bag of burgers under the lamp. Someone hands me my sons shake.
A few minutes later the fries come out. There is only one register operating and the guy asks if I've paid, then looks at the one open register and the long line and tells me to hold on. I wait another 10 minutes and finally the 1 cashier on duty waves me over to pay. The shake is now completely melted. One of the guys apologizes and says there are coupons in the bag for next time. The guy behind me said he called around the same time I did and was told there would a 14 minute MORE wait. The reason people call in the orders is to NOT wait in line, and yet we waited longer?
Anyways, I got home and these burgers were cold. Like, not even semi warm and the meat was dried out. My 17 year old will eat just about anything, and barely ate 1/2. Fries- stale and cold. Not sure why it took so long, because they obviously weren't freshly made. No one ate theirs. Shake- melted and warm. Coupons are for use within the next 2 weeks only. I won't be using them. Very disappointed. Smash burgers needs to hire more cashiers and figure out a better method for busy nights. Way too expensive for the lack of quality in both the food, and the service.
Side note: As I waited, I noticed a LOT of empty, dirty tables. It always looks unkempt when I come in.